In a statement by its Public Communication Advisor, Fabian Benjamin, the board acknowledged receiving an unusually high number of complaints since the results were released last Friday.
The concerns, which include system glitches and incomplete questions, have pushed JAMB to speed up its usual post-exam review process, which is typically conducted months after the exam.
“We are particularly concerned about the unusual complaints originating from a few states within the federation. We are currently scrutinising these complaints in detail to identify and rectify any potential technical issues,” the statement read.
JAMB explained that its review covers every stage of the exam process, from registration to the release of results, noting that If any faults are found, the board promised to take corrective steps.
To ensure fairness, JAMB said it is working with independent experts, including university heads, education researchers, tech professionals from the Computer Professionals Association of Nigeria, and measurement specialists from across Africa.
“To assist in this process, we have engaged a number of experts, including members from the Computer Professionals Association of Nigeria, Chief External Examiners, who are heads of tertiary institutions, the Educational Assessment and Research Network in Africa, measurement experts, and Vice Chancellors from various institutions.”
The exam board noted that “If it is determined that there were indeed glitches, we will implement appropriate remedial measures promptly, as we do in the case of the examinations themselves.”
This move comes as thousands of candidates threaten legal action against JAMB, claiming that glitches during the exam affected their performance and final scores.
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